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Terms Conditions

Hitana Terms and Conditions

Shipping

Destination arrival for packages is two to three days. The delivery time will depend primarily on item availability and shipping service. During checkout, we will show you our preferred shipping service and their corresponding prices and timeframes. Note some items carry a special delivery timeframe that may differ from that of other items from the same region -- these items are clearly labelled with the special timeframe on the product detail page (as well as in checkout). If we determine that we will not be able to deliver an order within the promised timeframe, we will immediately contact you via email.

Shipping times vary between different states: be sure to carefully review the shipping options available for your state when selecting your shipping service. When multiple shipping options are available, we will indicate the corresponding price and estimated timeframe for each service.

Please be sure to provide a valid street address for all orders.

 

Returns and Exchanges

If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 15 days of receipt.

Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.

Please note:

  1. Goods will only be accepted for return if they are dispatched within 15 days of delivery, unless we have notified you otherwise.
  2. You must request a Returned Merchandise Authorization (RMA) number during this 15-day period to qualify for a refund. Email shop.hitana@gmail.com to request an RMA number. Additional instructions are emailed to clients once RMA number is issued.
  3. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
  4. The cost of returning the item to us is your responsibility.
  5. Delivery charges are only refundable where goods are faulty and a refund is made.

 

Hitana Privacy Policy

We at Hitana respect the privacy of our customers. Personal information requested through this site will only be used for internal purposes and shall not be sold or traded to third parties.

Personal Information

All personal information (name, address, email, telephone number, mobile number, date of birth, gender) requested from you through this site will be used in the following ways:

  • Processing of purchases
  • Delivery of items
  • Updates on delivery status of purchased products
  • Customer support
  • Product information
  • Identify visitors on website
  • Research user demographics

NOTE:
Upon registering as a user on Hitana website, be advised that we will send you marketing and/or promotional materials from time to time. You can unsubscribe from our marketing information anytime by using the unsubscribe function within the electronic marketing material.

Your order details are stored with us but for security reasons, cannot be retrieved directly except through our website host/server. You may access this information by logging into your account on the Site. You can view the details on your orders and purchases (completed orders, open orders, soon to be dispatched orders) and administer your address details, bank details, and any newsletter to which you may have subscribed. You are asked to undertake personal access data confidentially, and not make it available to unauthorized third parties. We will not assume liability for misuse of passwords on the user’s end.

Updating Personal Information

You can update personal information anytime by accessing your account on http://viicart.com/shop/hitana/.

Personal Information Security

Hitana ensures that all information collected will be safely and securely stored. We protect your personal information by:

  • Restricting access to personal information
  • Maintaining technology/products that prevent unauthorized computer access
  • Securely destroying your personal information when it's no longer needed for our record retention purposes.

Disclosure of Personal Information

We will not share user information with any other organization other than related companies and third parties directly related to the delivery of products purchased on http://viicart.com/shop/hitana/. For exceptional circumstances, Hitana may be required to disclose personal information, on grounds that absolutely require disclosure necessary to prevent threats to life, health, or law enforcement purposes. Hitana is committed to complying with the Privacy Act and the National Privacy principles.

If you believe that your privacy has been breached by Hitana please contact us at shop.hitana@gmail.comand we will resolve the issue with complete urgency.

Collection of Computer Data

Upon visiting http://viicart.com/shop/hitana/, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:

  • Your computer's IP address
  • Browser type
  • Webpages you have visited before you came to our site
  • Pages within http://viicart.com/shop/hitana/ you visit
  • Time spent on pages, items, and information searched on the site, access times & dates, other statistics.

This information is collected for analysis and evaluation in order to help us improve services and products we provide on our website. This data will not be used in association with any other personal information.

 

Changes to Privacy Policy

Hitana reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site beforehand.

Complaints About Breeches of Privacy

If you are not satisfied with the way we handle your enquiry or complaint, please don't hesitate to contact us at shop.hitana@gmail.com.

 

 


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