Returns and Exchanges
If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 15 days of receipt.
Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
Please note:
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Goods will only be accepted for return if they are dispatched within 15 days of delivery, unless we have notified you otherwise.
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You must request a Returned Merchandise Authorization (RMA) number during this 15-day period to qualify for a refund. Email shop.hitana@gmail.com to request an RMA number. Additional instructions are emailed to clients once RMA number is issued.
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The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
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The cost of returning the item to us is your responsibility.
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Delivery charges are only refundable where goods are faulty and a refund is made.
