Shopping Cart
Ordering and Payment
What payment methods do you accept?
We accept payments through Paypal. For local purchases, we also accept BDO bank deposit.
Is it safe to use my credit card in purchasing online?
Hitana does not view and store your credit card information. The 'padlock' icon signifies that all credit card transactions on the website are secure. All transactions are strictly confidential.
How would I know if my payment and order went through?
Once your transaction is complete, you will immediately receive a confirmation email containing the verification of your order including shipping and payment details.
Shipping and Delivery
How long will it take for me to receive the items?
Standard Transit Time: 2-3 working days for orders within the Philippines.
What courier do you use?
Courier: XEND, DHL, and UPS
Returns and Exchange
Please refer to our Shipping, Return and Exchange Section on our Terms and Conditions Page.
Product Information
How would I know if items are available or not?
Unless otherwise noted, all items available on the website are in stock and ready for immediate shipping.
Customer Service
I need personal assistance with my order. Who can I contact?
For inquiries, email our customer service at shop.hitana@gmail.com.
Recent Items
